Our Policies


Privacy Policy

Ochre and Black Private Limited and its subsidiaries and divisions, including andindia.com, respect your privacy. This Privacy Policy outlines the manner your data is collected and used by us. You are advised to please read the Privacy Policy carefully. By accessing the services provided by andindia.com you agree to the collection and use of your data by andindia.com in the manner provided in this Privacy Policy.

If you have questions or concerns regarding this statement, you can contact us at + 91-7303030343 (Monday to Saturday from 10:00 AM - 7:00 PM IST & Sunday from 10:00 AM - 6:00 PM IST except for national holidays) or email us at care@andindia.com The Policy does not apply to the procedures and practices followed by entities that are not managed, owned, or controlled by andindia.com or to the people that are not engaged, employed, or managed by andindia.com

Through this document, we wish to make you feel at ease while using our websites, and not hesitate while sharing important information with us. We like to make you aware that by using our websites you are agreeing to the collection of certain data. Do feel contact us with your questions or concerns about privacy on this website.



andindia.com collects the details provided by you on registration together with information we learn about you from your use of our service and your visits to our website and other websites accessible from them.

Kindly, note that andindia.com does not collect your Payment Card details (i.e. credit/debit card number, expiration date, CVV etc.). When you make a purchase using your card, you are automatically redirected to the acquiring bank payment gateway website, where all required transaction details are captured on the secured payment page, and encrypted using Industrial Strength Cipher, and are securely transmitted to your card issuer for obtaining an authorization decision.

At no time during the purchase process or thereafter does andindia.com have access to, or store, your complete card account information. We may collect additional information in connection with your participation in any promotions or contests offered by us and information

you provide when giving us feedback or completing profile forms. We also monitor customer traffic patterns and website use, which enables us to improve the service we provide.

We will collect only such information as is necessary and relevant to us to provide you with the services available on the website. While you use our website, we may have automatic access to (receive and collect) certain anonymous information in standard usage logs through our web server, obtained from cookies sent to your browser from web server cookies stored on your hard drive, including but not limited to:

  • Computer-identification information.

  • IP address, assigned to the computer which you use.

  • The domain server through which you access our service.

  • The type of computer you are using.

  • The type of web browser you are using.


While you are transacting on our website personally identifiable information collected about you may include:

  • First and last name.

  • Email addresses.

  • Contact details including phone numbers.

  • PIN/ZIP code.- Demographic profile (like your age, gender, occupation, education, address, and durables owned).

  • Personal preferences and interests (such as books, movies, music, and so on); and

  • Your opinion on services, products, features on our websites.


We may also collect the following information about:

  • The pages you visit/access.

  • The links you click on our website.

  • The number of times you access the page.

  • Things you view, add to bag, add to wish list.

  • Other websites you open simultaneously while browsing on ours.


You may terminate your account at any time by writing to us at care@andindia.com from the email ID you have used for creating your account login, and mentioning Please close my andindia.com account in the subject line. We will disable access to your account within 2 working days of receiving your mail.

However, your information may remain stored in the archive on our servers even after the deletion or termination of your account.



We will collect anonymous traffic information from you when you visit our website. We collect personally identifiable information from you when you register with us or you transact as a guest. During registration, you are required to give us your contact information (such as name, email address, date of birth, gender, billing address, delivery address, pin code, mobile number, occupation, interests, etc.) Upon registration, users may receive communications from andindia.com (e.g. newsletters, updates).

Even when transacting as a guest we collect identifiable information (such as name, email address, date of birth, gender, billing address, delivery address, pin code, mobile number, etc.).

We use this information to contact you about the services you are using on our website and services in which you have expressed interest.

When you purchase a product or service from us, we request certain personally identifiable information from you on our order form, in order to be able to fulfill your requested service. You must provide contact information (such as name, email, and shipping address).

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

We are the sole owners of your information collected by us at different points on our Website.

The website contains links to other websites, which could be held under Ochre and Black Private Limited, or otherwise. Websites held under us would follow the same privacy policy as andindia.com. For external links, we are not responsible for the privacy practices of such websites which we do not own, manage or control.

We may at certain times make chat rooms, forums, instant messenger and message boards, and other services available to you.

Please understand that any information that is disclosed in these areas becomes public information.

We have no control over its use and you should exercise caution when disclosing your personal information to anyone. If you use a bulletin board or chat room on this website, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages.

We are not responsible for the personally identifiable information you choose to submit in these forums.


We use your contact information to send you:

  • Password reminder and registration confirmation.

  • Special offers.

  • Contact details including phone numbers.

  • Event-based communications such as order information, renewal notices, invites, reminders, etc.


Note: We send users updates upon registration, and updates regarding your order status. We also send promotional emails to inform you about new arrivals, special offers, etc.

  • Improve personalized features on our websites to enhance your shopping experience.

  • To contact you for your account / profile-related matters or any other reason as may be necessary.

  • To provide the services requested by you example deliver merchandise ordered by you.

  • To preserve social history as governed by existing law or policy.


We use anonymous traffic information to:

  • Remember you in order to deliver better and more personalized service e.g. track your entries in our promotion schemes;

  • Recognize your usage privileges on our website. - Administer and manage smooth functioning of our website by diagnosing problems.

  • Track your session and activities so that we can understand better how people use our website.



We do not share or rent your information with third parties except our agents and alliance partners.



We use the services of our enabling partners such as outside shipping companies, resellers, business associates to fulfill orders, and credit/debit card processing companies to process the payment for goods and services ordered from the andindia.com website.

These entities do not retain, store, share, or use personally identifiable information for any other purposes.



We will share your information with our alliance partners who work with us or on our behalf to help provide you with the services. An alliance partner is a company or an individual who owns and manages (wholly or part of) online content on their websites powered by andindia.com.

We will share your information with our alliance partners who work with us or on our behalf to help provide you with the services. An alliance partner is a company or an individual who owns and manages (wholly or part of) online content on their websites powered by andindia.com.

We will share your information with our alliance partners who work with us or on our behalf to help provide you with the services. An alliance partner is a company or an individual who owns and manages (wholly or part of) online content on their websites powered by andindia.com.

  • Required by special circumstances such as compliance with subpoenas, court orders, requests/order from legal authorities or law enforcement agencies requiring such disclosure.

  • To help investigate, prevent or take action regarding unlawful and illegal activities, suspected fraud, potential threat to the safety or security of any person, violations of andindia.com terms of use or to defend against legal claims.

  • We have your permission.

  • To provide products or services you have requested.


We reserve the right to disclose your personally identifiable and email address information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our websites.

We share your information with advertisers on an aggregate basis only.

The security of your personal information and email address is important to us. When you enter sensitive information (such as credit/debit card number) on our acquiring bank system or order forms, they encrypt that information using secure socket layer technology (SSL), used by HDFC.

We follow generally accepted industry standards to protect the personal information and email address submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information and email address, we cannot guarantee its absolute security.

If you have any questions about security on our website, you can email us at care@andindia.com 



You can accept or decline the cookies. All websites that are customizable require that you accept cookies. You must also accept cookies to register as someone for access to some of our services.

For information on how to set your browser to alert you to cookies, or to reject cookies, go to www.cookiecentral.com

Coockies
A cookie is a small text file that is stored on a user computer for record-keeping purposes. We use cookies on this website. We do link the information we store in cookies to any personally identifiable information you submit while on our website.

We use both session ID cookies and persistent cookies. We use session cookies to make it easier and more secure for you to navigate our website. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browsers help file. Reference for cookies can be found at http://www.cookiecentral.com/

We use session cookies to store the secure session and browsing preferences of the user. We set a persistent cookie to store your username and interests so you do not have to enter it more than once. Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our website.

If you reject cookies, you may still use our website, but your ability to use some areas of our website will be limited. Cookies are used in the shopping bag to enable enhanced security and to ensure there is no URL-based spamming.

Unless you voluntarily identify yourself (through registration, for example), we will have no way of knowing who you are, even if we assign a cookie to your computer. The only personal information a cookie can contain is information you supply (an example of this is when transact as a guest or add items to a shopping bag). A cookie cannot read data off your hard drive.

Some of our business partners (e.g., advertisers) set cookies while delivering banners on our website. We have no access to or control over these cookies.

This privacy statement covers the use of cookies by andindia.com only and does not cover the use of cookies by any advertisers. We do use cookies on point of collection pages of email address but we do not use them in emails.

Our web servers automatically collect limited information about your computer connection to the Internet, including your IP address, when you visit our website. (Your IP address is a number that lets computers attached to the Internet know where to send you data -- such as the web pages you view.) Your IP address does not identify you personally. We use this information to deliver our web pages to you upon request, to tailor our website to the interests of our customers, to measure traffic within our website and let advertisers know the geographic locations from where our visitors come.

Voluntary disclosure of information
Supplying personally identifiable information is entirely voluntary. You are not required to register with us in order to use our websites. However, we offer some services only to visitors who do register:

You may change your interests at any time and may opt-in or opt-out of any marketing / promotional / newsletters mailings. andindia.com reserves the right to send you certain service related communication, considered to be a part of your andindia.com account without offering you the facility to opt-out. You may update your information and change your account settings at any time.

If your personally identifiable information or email address change, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing our Customer Care Team at  care@andindia.com 

Upon request, we will remove / block your personally identifiable information from our database, thereby canceling your registration. However, your information may remain stored in archive on our servers even after the deletion or the termination of your account.




To protect your privacy and security, we will verify your identity before granting access or making changes to your personally identifying information. If you have registered your profile on andindia.com, your andindia.com ID and Password are required in order to access your profile information.

To protect against the loss, misuse and alteration of the information under our control, we have in place appropriate physical, electronic and managerial procedures. For example, our servers are accessible only to authorized personnel and your information is shared with respective personnel on need to know basis to complete the transaction and to provide the services requested by you.

Although we will endeavour to safeguard the confidentiality of your personally identifiable information, transmissions made by means of the Internet cannot be made absolutely secure. By using this website, you agree that Ochre and Black Private Limited will have no liability for disclosure of your information due to errors in transmission or unauthorized acts of third parties.

We follow generally accepted industry standards to protect the personal information and email addresses submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information and email address, we cannot guarantee its absolute security.

All information gathered on andindia.com is securely stored within the andindia.com controlled database. The database is stored on servers secured behind a firewall; access to the servers is password-protected and is strictly limited. However, as effective as our security measures are, no security system is impenetrable.

We cannot guarantee the security of our database, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet and, of course, any information you include in a posting to the discussion areas is available to anyone with internet access.


To correct or update any information you have provided, our websites allow you to do it online.



We reserve the right to change or update this policy at any time by placing a prominent notice on our website. Such changes shall be effective immediately upon posting to this website.

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, or by means of a notice on our homepage. You can offer your views, suggestions, if any, by submitting the filled in feedback form online.


You can contact us at:

Ochre and Black Private Limited.
Plot No. R-847/1/1, TTC Industrial Area, MIDC,
Rabale, New Mumbai – 400701
Phone: + (91) 7303030343
Tel: + (91) (22) 6190 7100
 care@andindia.com


You may pay for your purchases on andindia.com using one of the following options:

  • Valid Credit/debit Cards (VISA or Master)

  • Valid Debit cards (VISA or Master) may be used, if your issuing bank permits you to use these online Secure Card payments

  • andindia.com accepts all Visa and Master credit cards and debit cards and is committed to provide a safe transaction environment by using a secure process for payment handling

  • andindia.com also offers Cash on delivery option.

  • To enhance the security of your payment data, you are automatically redirected to the acquiring bank payment gateway website, where all required transaction details (i.e. credit/debit card number, expiration date, CVV, etc.) are captured on the secured payment page, and encrypted using Industrial Strength Cipher, and are securely transmitted to your Card Issuing bank for obtaining an authorization decision. At no time during the purchase process or thereafter, does Ochre and Black Private Limited has access to, or stores, your complete card account information. For more details on this please refer to our Privacy Policy

  • For greater security, we have enabled our systems for Verified by VISA and MasterCard Secure Code facility, applicable to VISA and MASTERCARD respectively. This is an additional security measure necessitating you to enter a password which only you, the cardholder, can have access to. Also, andindia.com does not capture any such passwords and you enter this directly into a bank secure system.

  • It is not uncommon for a request for credit/debit card authorization to fail once or twice before the card is finally authorized. This happens due to problems with your card issuing banks servers. You must try again till you get a successful notification.

  • At times the bank payment servers or your issuing bank's payment servers may be down, in which case a message will be posted informing you of the same. Under such circumstances, you can continue shopping and add items to the bag which would then be saved and you can come back later and complete the payment transaction within 24 hours.

  • If you are using a card issued by a bank outside India to place your order and if your card is not registered for Verified by Visa or MasterCard Secure Code facility, you would have to send us a scanned copy of the Front side of the card used to place the order. The scanned copy should be sent to  care@andindia.com Please mention your Order reference number in the subject line of the email.

  • Payment on your card bill will appear in your local currency (as per the norms of your card issuing bank). Your card will be charged in Indian currency as per the prevailing rate of exchange and charge policies of your card issuer.

Custom Duty

Shipping

We at AND know the value of your precious time! And that’s why, we have tied up with leading domestic and international courier companies that deliver to majority postal codes across the globe.

Free shipping is available on all products across India, subject to a minimum order value. A Non-Refundable charge of INR 100 will be applied to all orders below INR 1500.

We also offer free shipping for international orders above USD 150, while a minimum fee of USD 24 is charged on orders under it.

Depending upon the location, the product is delivered to you within 5-7 workings days after it has been dispatched from our warehouse.


Customs Duty for International order

Import duties/taxes may arise on the arrival of your parcel to the shipping destination. The charges may vary as per the rules of different countries depending on the merchandise, order value, merchandise quantity, end use, and composition of materials used to make the merchandise and is solely at the discretion of the duty officer.

Please note Custom Duty is added over and above the Shipping Cost. Shipping & handling costs refers to the cost of shipping an item from the shipping location to the destination country.

We do not take any duty/taxes in advance from customers. If any such duty/taxes are applicable for your shipment, the respective courier company will directly contact you with the required information.

On receiving such information, you will have to pay the duty/taxes amount to the concerned courier company. Once paid, the service provider usually delivers the shipment to you within two working days.

Secure Shopping

We at andindia.com give maximum priority, not only to your shopping experience but also to your safe and secure shopping. Keeping the same in mind, we have put various levels of protections in place to ensure that our transaction process is extremely safe and that our customers' information is highly secure and non leak able.

For higher security andindia.com does not accept any financial information on its servers. All such information entered by you is directly received by our Banks servers and are then transmitted to your banks servers. All this is done through industry standard encryption protocol known as Secure Socket Layer (SSL). Majority of online transactions are completed without incident. However, please keep in mind that customer protection is always a two-way process. When buying on any online portal, caution must always be practiced by the user. Following are some guidelines that would help you ensure a safe and secure online shopping experience.

Privacy Policy

Ochre and Black Private Limited and its subsidiaries and divisions, including andindia.com, respect your privacy. This Privacy Policy outlines the manner your data is collected and used by us. You are advised to please read the Privacy Policy carefully. By accessing the services provided by andindia.com you agree to the collection and use of your data by andindia.com in the manner provided in this Privacy Policy.

If you have questions or concerns regarding this statement, you can contact us at + 91-7303030343 (Monday to Saturday from 10:00 AM - 7:00 PM IST & Sunday from 10:00 AM - 6:00 PM IST except for national holidays) or email us at care@andindia.com The Policy does not apply to the procedures and practices followed by entities that are not managed, owned, or controlled by andindia.com or to the people that are not engaged, employed, or managed by andindia.com

Through this document, we wish to make you feel at ease while using our websites, and not hesitate while sharing important information with us. We like to make you aware that by using our websites you are agreeing to the collection of certain data. Do feel contact us with your questions or concerns about privacy on this website.


Safety & Security tips

  • Protect your passwords.

  • Keep your passwords private. Remember, anybody who knows your password may access your account.

  • If using a public computer or terminal, always log out when you complete an online session.

  • Avoid using the same password for multiple online accounts.

  • Be aware of unsolicited e-mail and telephone contacts.

  • andindia.com will never e-mail or call a customer and ask that they disclose or verify their andindia.com password, credit card, or banking account number. Such information should only be submitted on the web page forms, when completing an order on the website or when making updates to Your Account areas and never on phone or e-mail to us. If you receive a suspicious e-mail with a link to update your account information, do not click on the link--instead go directly to www.andindia.com and then to your account.

  • If you are contacted by, or receive an unsolicited e-mail from an unknown entity impersonating as andindia.com or any of its sister concerns or associates, and are asked to confirm or provide your password or personal or banking information, simply disregard the request and report the incident to care@andindia.com for investigation.

  • Customers should always carefully review order and shipment confirmation e-mails to ensure that they are legitimate and have been sent by andindia.com. To do this, simply cross-reference confirmation e-mails with the transaction history found in your account area. If you receive shipment confirmation e-mail for a transaction you have not done, report the incident to care@andindia.com immediately.

  • If you receive an e-mail asking for personal details such as password never respond to it.

  • If you receive a suspected spoofed andindia.com e-mail, or discover a fake andindia.com website, please report the incident to care@andindia.com

  • Ensure your Personal Computer is protected.

  • Fraudsters send genuine-looking emails that contain viruses and Trojans. These viruses / Trojans, install a malicious code on your PC without your knowledge. They extract your confidential information that fraudsters use to access your online profile / account etc.

  • Here are a few important action points that you should bear in mind:

  • Avoid using the same password for multiple online accounts.

  • Keep your PC updated with the latest anti-virus / anti-spyware software. - Install a personal firewall on your PC to protect your account.

  • Keep your PC updated with the latest security patches and, most importantly,

  • Do not click on links or open attachments in unknown or unsolicited (spam) emails.
Lastly, we at andindia.com would always want to support the cause of safe e-shopping, you can help us by doing so, by reporting any suspicious activity. andindia.com highly value your association.